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Live-Transfers
(sometimes referred to as "hot" or "warm" transfers) combine the
superior quality, depth, and quick delivery of our leads with the
convenience of instant communication with the borrower.
Our Live-call transfers utilize a
“Double-Opt” procedure to connect potentially interested borrowers with
our customers. The “Double-Opt” process begins when a potential borrower
takes the time to search the internet for information on a loan. After
landing on a mortgage website, the borrower completes a basic
application that is transferred electronically, real-time, to our call
center.
The call center agents then make contact with the
homeowner and ask certain qualifying questions. Based on the information
provided and the accessed financial benefit of the homeowner, the
transfer is made to our customer. Through our web-based software, our
client can immediately see the borrower’s application, append the
information, and track and manage their campaign.
Our Live-Transfer
customers benefit from
100%
homeowner contact ratios with no cold-calling ever involved.
They are
averaging 50-80% application rates and typically experience funding
rates of 15% - 20%+ with our service.*
You control the criteria of the consumers we transfer to you. You select
states, credit levels, loan types, and even your transfer times to
receive targeted borrowers. Furthermore, all transfers are guaranteed to
have greater than $100K Loan Amount, less than 85% Maximum CLTV
(combines 1st and 2nd
mortgage, if applicable, as well as any cash-out or debt consolidation),
own a home (manufactured/mobile or commercial properties are omitted and
not passed through our system).
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HOMEOWNERS ARE CONTACTED,
CONFIRMED AND QUALIFIED BY
OUR CUSTOMER CARE
SPECIALISTS - |
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CONTACT |
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Homeowner express interest
in a mortgage by submitting
a form online (essentially a
mini-1003) and we follow up
and make contact with the
homeowner to confirm their
interest and gather full
application details.
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QUALIFY |
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We verify the pertinent
vital components of the
homeowner's data and confirm
that the homeowner is
interested in speaking with
a loan specialist.
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TRANSFER |
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Homeowner provides us with
full consent to be
transferred to an available
loan specialist. |
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CONNECT |
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Qualified lead calls are
routed to your office and we
make sure you are
successfully connected with
the lead before backing out
of the conversation...a
process that lets you do
what you do best! |
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OUR PROCESS IN DEPTH -
Our call-agents
gather and complete all of the pertinent borrower information,
confirms the borrower’s intent/interest, and then sends the
application to your web account, allowing you to access all the
information before you are connected with the borrower.
The call-agent then tells the borrower that there is a
representative available that can tell the borrower what his/her
options would be in regards to his/her main interest (such as
lower monthly payments). If the borrower agrees, the agent
places the borrower on hold and calls the number you’ve
designated for live transfers.
Our call-agent makes sure that you have the borrower’s
information, fills you in on any important details, and then
connects all 3 parties. Our agent then introduces the borrower
to you and states that you will be able to assist them from
there. Once you and the borrower start talking, the agent exits
the call, leaving you to close the deal!
Sometimes, getting a hold of the borrower again after you
receive the lead can be difficult. Live Transfers
instantly overcome that obstacle, allowing you to speak to
borrowers when they are arguably at their peak of interest. In
addition, we never require you to wait by your phone all day for
a transfer, you simply tell us what times you would like to
receive calls and we will take it from there.
*The application rates and
funding ratios listed above are not guaranteed, rates mentioned above
are assessments of performance with clients of Lead Answer, Inc. Results
may vary.
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