1. What
information does LEAD ANSWER, INC. collect from you?
In order to better provide
you with numerous products and services, LEAD ANSWER, INC. collects two
types of information about its visitors: Personally Identifiable
Information and Non-Personally Identifiable Information. Our primary
goal in collecting information from you is to provide you with a smooth,
efficient, and customized experience while using our site.
Personally Identifiable Information
This
refers to information that lets us know the specifics of who you are.
Personal information is requested when you register and set up an
account or order products. For example, this information might include
your name, billing address, phone number and email address. With this
information, LEAD ANSWER, INC. can fill your orders and better provide
you with personalized services. If you are due commission, we may ask
you for your social security number for tax purposes.
Non-Personally Identifiable Information
This
refers to information that does not by itself identify a specific
individual. This information is compiled and analyzed on both a personal
and an aggregated basis. For example, this information may include the
website's Uniform Resource Locator ("URL") that you just came from,
which URL you next go to, what browser you are using and your Internet
Protocol ("IP") address. A URL is the global address of documents and
other resources on the World Wide Web. An IP address is an identifier
for a computer or device on a Transmission Control Protocol/Internet
Protocol ("TCP/IP") network, such as the World Wide Web. Networks like
the web use the TCP/IP protocol to route information based on the IP
address of the destination. In other words, an IP address is a number
that is automatically assigned to your computer whenever you are surfing
the web, allowing web servers to locate and identify your computer.
Computers require IP addresses in order for users to communicate on the
Internet, browse and shop.
Except
as otherwise limited in this Policy, we may disclose, sell, trade or
rent non-personally identifiable information to others without your
consent.
2. Where do we
collect information from you and how do we use it?
Our
primary goal in collecting personal information is to provide LEAD
ANSWER, INC.'s visitors with a superior, customized online experience.
We use the customer contact information to fill orders, contact
purchasers to inform them of their order status, to send promotional
information, to enhance the operation of our site and administer our
systems.
Demographic data also may be collected at our site from third-party
advertising servers, content servers or website analysis agents who
provide us with the zip code and area code associated with a visitor's
server, along with pages viewed on our site. We review the actions of
our LEAD ANSWER, INC. visitors on an aggregate basis to determine
customers' preferences. LEAD ANSWER, INC. also does research on our
visitors' demographics, interests and pages viewed. We will use this
data to tailor the visitor's experience at our site, to improve our
marketing and promotional efforts, to statistically analyze site use, to
improve our product offerings and to customize our site's content,
layout and services.
We may
also share your personally identifiable information with third parties
who provide services to us, our customers and website visitors. Those
third parties include authorized contractors, temporary employees and
consultants and other companies working with us (collectively,
"agents"). Where we believe it to be appropriate (in our sole
discretion), we will ask our agents not to disclose or use your personal
information for purposes other than to provide services to you or LEAD
ANSWER, INC..
We gather information in the following ways:
Ordering
When
you order from us, we collect personally identifiable information from
you. If you order one of our products or services, we will collect and
maintain your name, email address, billing address, telephone number,
product selections, credit card or other payment information, order
number, referring URL, IP address, page you bought from and a password.
We collect this, and other information, as disclosed in this Policy, in
order to fill your order, to communicate with you about your order and
to send you promotional materials. Before confirming your order, you
will have the opportunity to review the product order form and make
changes and additions to the information it contains, and these changes
will be automatically kept for future use.
Online Surveys
and Polling
In
order to improve our services to you, we ask that you rate your leads.
Individual survey answers are confidential, although non-personally
identifiable information is collected.
Cookies
We use
cookies to maintain session state and to provide security against
unwanted access.
3.
With whom do we share your information?
Fulfillment
The
information collected by LEAD ANSWER, INC. is used for processing
orders, keeping you informed about your order status, for statistical
purposes and for improving our site and its performance. We will
disclose your personally identifiable information to third parties to
charge your credit card, to fill your order, to deliver your order, to
provide you with credit and to send promotional emails to you from LEAD
ANSWER, INC. For example, we must release your credit card information
to the card-issuing bank to confirm payment.
Compliance with Service of Process or Law Enforcement
Occasionally, LEAD ANSWER, INC. may be asked by law enforcement or
judicial authorities to provide personally identifiable information to
the appropriate governmental authorities. We will disclose personally
identifiable information upon receipt of a court order, subpoena, or to
cooperate with a law enforcement investigation, without prior notice to
you. LEAD ANSWER, INC. fully cooperates with law enforcement agencies in
identifying those who use our services for illegal activities. We
reserve the right to report to law enforcement agencies any activities
that we believe to be unlawful.
4. How can you update or correct your personally identifiable
information?
We
believe you should have the ability to access and edit the personal
information that you have provided to us. During the online ordering
process, you can review, change or delete the information that you have
submitted. You may change any of your personal information in your
account online at any time. We encourage you to promptly update your
information if it changes. You may ask to have the information on your
account deleted or removed; however, because we keep track of past
purchases, you cannot delete information associated with past purchases.
Also, as a security measure, we "back up" the data stored on our
systems, and such prior information cannot be completely removed from
our databases. As a result, you should not expect that all of your
personally identifiable information will be completely removed from our
backed-up databases.
5. What are your choices regarding collection, use and distribution of
your information?
Email:
We may, from time to time, send you email or other communications
regarding reports, account information, current promotions, specials and
new additions to the LEAD ANSWER, INC. site. You may "opt-out," or
unsubscribe from our newsletters by following the unsubscribe
instructions in any email you receive from us, or by sending an email to
optout@LEADanswer .com. After doing so, LEAD ANSWER, INC. users will not
receive future promotional emails unless they open a new account, enter
a contest or sign up to receive newsletters or emails.
Ad-servers and other Content Servers: You may also set your browser so
that it will not accept "cookies," to prevent assignment from the
ad-server of a unique identifier; however, you may experience difficulty
shopping on our site and performing other transactions if you do so.
6. What security precautions are in place to protect against the loss,
misuse or alteration of your information?
In
order to most efficiently serve you, credit card transactions and order
fulfillment are handled by established third-party banking, processing
agents and distribution institutions. They receive the information
needed to verify and authorize your credit card or other payment
information and to process and ship your order.
Within LEAD ANSWER, INC., your information is kept on password
protected, limited access servers. Wherever possible and applicable,
LEAD ANSWER, INC. servers reside behind a corporate firewall that
maintains controls on access to the system from both our internal
network and the Internet.
7. Information about children's privacy
You
must be at least 18 years old to have our permission to use this site.
Our policy is that we do not knowingly collect, use or disclose
personally identifiable information about visitors under 13 years of
age. If you are the parent or guardian of a child under 13 years of age
and believe that they have disclosed personally identifiable information
to us, please contact us at privacy@LEADanswer.com so that we may delete
the child's information.
8. LEAD ANSWER, INC. and third-party use of "cookies" and "action tags."
LEAD
ANSWER, INC. Cookies: When you use our site, we will store cookies on
your computer in order to facilitate and customize your use of our site.
A cookie is a small data text file, which a website stores on your
computer's hard drive (if your Web browser permits) that can later be
retrieved to identify you to LEAD ANSWER, INC. Our cookies store
randomly assigned user identification numbers. The cookies make your use
of the site easier, allow you to retrieve an earlier shopping cart, make
the site run more smoothly and help us to maintain a secure site. You
will be unable to shop on our site without your browser set to accept
cookies.
9. Contacting LEAD ANSWER, INC. about privacy questions or concerns
If you
have any questions about this Privacy Policy, the practices of this site
or your dealings with this site, please contact LEAD ANSWER, INC. by
sending a letter to:
Attn: Privacy Compliance Officer
LEADanswer, Inc.
16525 W. 159th ST.
LOCKPORT, IL 60441
10. Privacy Policy changes
This
Privacy Policy was last changed on December 16, 2007. If LEAD ANSWER,
INC. makes changes to any terms or conditions of the Privacy Policy, the
changes will be posted in this document so that you will always know
what information we gather, how we might use that information and to
whom we will disclose it. We may change, modify, add or remove portions
of this Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.
Need more help?
Please
email us your questions to
customerservice@LEADanswer.com
